Privacy Policy
Principal Elektrik s.r.o.,
registered office: Osadní 869/32, 17000 Prague, Czech Republic
Company ID: 03402614, email: shop@pelek.eu , phone: +420774242766 (hereinafter referred to as “Controller”).
for the sale of goods through the online store operated via pelek.eu under the name Principal Elektrik s.r.o.
The protection of personal data is very important to us. The purpose of this document is to inform you of all the information related to the processing of your personal data when you use the online store within the online store pelek.eu. We recommend that you read these personal data processing principles. If you have any further questions regarding the processing of your personal data, please contact us at the email shop@pelek.eu .
Definitions. For better clarity and orientation, the terms that are frequently repeated in these personal data processing principles are listed in this document:
— Online store: the online store operated by the controller under the name Principal Elektrik s.r.o through the online store pelek.eu;
— GDPR: Regulation (EU) 2016/679 of the European Parliament and of the Council;
— Personal data: any information about the user that can be used to identify them directly or indirectly;
— User: a natural person to whom the personal data relates, most often this will be a customer or potential customer, also referred to as “you”;
— Processor: performs personal data processing activities based on a contract or other authorization for the controller;
1. Basic data
Your personal data is collected through the online store pelek.eu and/or directly by us. In both cases, we may be in the position of data controller. If your personal data is processed on the online store pelek.eu, please read their Privacy Policy (https://pelek.eu/cs/pages/privacy-policy-1 ).
We process the following personal data about you:
— first name and last name, contact details (especially email, phone number), address;
— billing information and bank connection (data necessary for accounting);
— information that you provide to us in the course of communication with us (especially your questions and answers to your questions, communication with you).
We do not process Special categories of personal data.
2. For what purpose do we process personal data and what is the reason for processing
2.1 Fulfillment of the contractual relationship and related legal obligations. The reason for processing personal data is the fulfillment of the purchase contract and related obligations (delivery of goods, accounting, handling complaints, or if you exercise your right to return goods within the statutory period). We will process your first name and last name, contact details (residential address and delivery address, email, and phone number), and possibly other billing information. Personal data is processed for the duration of the contractual relationship and subsequently 4 years after its termination (here we are interested in retaining some personal data related to the purchase contract for the protection of our interests). We are legally required to archive accounting and tax documents. The retention period for this data can be up to 10 years from the end of the tax period in which the fulfillment took place. If necessary for the purpose of delivery and payment, the personal data collected by us will be sold to the authorized transport company or authorized credit institution.
2.2 Card payment. If you provide us with your payment card details, we do not have access to the complete information. We only know that you are paying by card, and the card details are processed by the recipients of this data, who will process the payment for us.
2.3 Order fulfillment. In order to fulfill your order, we also cooperate with other service providers (carriers and others) who help us fulfill the concluded contracts. We sell your data to these partners only for the purpose of fulfilling the obligations of the purchase contract.
2.4 Communication with customer support, complaints, or other questions. If you have contacted us, we process your personal data based on your consent for the purpose of addressing your question or complaint. We may process the following personal data about you: first name, last name, phone number, email, details about your order. Closed questions and complaints from customer support are regularly deleted, but no later than 4 years after the question or complaint has been addressed.
2.5 Review. The rating from our customers is important to us. We will publish reviews if you give us your consent (you provide a review for the given product or service). We may process the following personal data about you: first name, last name, email, order details. With your explicit consent, we will also process photographs and personal data that are part of the review text. Reviews are retained until you withdraw your consent, but no longer than for a period of 5 years.
2.6 Customer reviews. You can share your shopping experiences and evaluate individual goods. To assess your feedback regarding individual purchased goods, we may use other processors.
2.7 Legal obligations. We may provide personal data to third parties, in addition to the processors listed below, if required by law or in response to legal requests from public authorities or at the request of a court in legal disputes.
2.8 Age restriction. In the case of goods subject to age restrictions, we verify whether you have reached the required minimum age in accordance with legal regulations. For this purpose, we use an identification service that allows us to verify your age.
2.9 Digital products. If an update of goods with digital elements or digital products is necessary, we process the data you provided when ordering.
3. Communication
3.1 Emails we may send. In connection with the sale of our goods or services, we may send customers emails related to:
3.1.1 delivery notification, update of delivery date
3.1.2 tax documents, invoices
3.1.3 provision of a return label.
4. Processors
Your personal data may be provided to our business partners (processors) or other third parties if required by law.
We only use verified processors with whom we have a written contract, and who provide us with at least the same guarantees as we provide to you. These are only processors from the European Union, or from countries that have been declared and recognized as safe, or from countries with which we have standard contractual clauses in accordance with Article 46 of the GDPR and who provide your personal data with a level of protection comparable to that of GDPR and Czech legal regulations. All of these processors are bound by confidentiality obligations and may not use the provided personal data for any purposes other than those for which we made them available in accordance with these principles.
— Carriers (see article 2.1 Fulfillment of the contractual relationship and related legal obligations): Czech Post, PPL, DPD, WEDO, Zailkovna, Balikovna, GLS
— Order processing (see article 2.1 Fulfillment of the contractual relationship and related legal obligations): Pelek.eu, BaseLinker
— Accounting (see article 2.1 Fulfillment of the contractual relationship and related legal obligations): ABRA
- What rights do you have?
Where to contact us? Write to us at the email address shop@pelek.eu , or at the address of our headquarters.
When will we handle this? We will respond to you no later than one month. If providing the information would jeopardize the privacy of other individuals, or if providing it would pose unreasonable risks or costs, we may not be able to comply. In the case of repeated requests, the controller is entitled to charge a reasonable fee for a copy of the personal data.
— Right to access. Confirmation of whether we are processing your personal data. Information about the purposes of processing, categories of personal data, recipients to whom it is disclosed, duration of processing, and the existence of the right to request the controller to exercise one of the rights listed below. The condition is that the rights and freedoms of other persons are not adversely affected.
— Right to correction. Request the correction of inaccurate personal data.
— Right to deletion. If there is no other reason to continue processing this data, we will delete or completely anonymize the data you requested.
— Right to restriction of processing. If you believe that we are processing data incorrectly - whether regarding the reasons for processing or its scope, please let us know.
— Right to notification of correction, deletion, or restriction of processing. If you contact us with a request, we will inform you of the outcome unless it is impossible (e.g., the email address from which you wrote to us no longer works).
— Right to data portability. We can provide your data that you have provided to us in a structured and machine-readable format to another controller at your request.
— Right to object. If we process your data based on legitimate interest (e.g., sending newsletters). It is up to us to demonstrate our legitimate interest; if you are right, we will cease this processing.
— Right to withdraw consent. If you have changed your mind, please write to us. Processing related to marketing and commercial purposes can be completely withdrawn at any time.
— Automated individual decision-making including profiling. You have the right not to be subject to any decision based solely on automated processing, including profiling, which would have legal effects on you or similarly significantly affect you. We respect your rights, so we do not perform profiling.
6. Conclusion
Please also read the Privacy Statement on the online store pelek.eu (https://pelek.eu/cs/pages/privacy-policy-1 ). In this document, you will find more information about when the online store pelek.eu is the data controller and how it handles your data.
These personal data processing principles can only be changed in writing. If you have any questions regarding our personal data processing principles, please contact us via the email address shop@pelek.eu . If you are dissatisfied, you can file a report or complaint with the Office for Personal Data Protection, located at Pplk. Sochora 727/27, 170 00 Prague 7 – Holešovice (more at https://www.uoou.cz ).
These privacy policy principles are effective as of 01.01.2024