Complaints/dispute resolution
Czech Trade Inspection, with registered office at Štěpánska 567/15, 120 00 Prague 2, ICO: 000 20 869, internet address: https://adr.coi.cz/cs.
European Consumer Center Slovakia, with registered office at Štefanská 567/15, 120 00 Prague 2, internet
address: https://europskyspotrebitel.cz, is the contact point under the regulation of the European Parliament and
Council (EU) No. 524/2013 of May 21, 2013, on online resolution of consumer disputes and amending Regulation (EC)
2006/2004 and Directive 2009/22/EC (regulation on online consumer dispute resolution).
In resolving disputes between the seller and the customer from the purchase contract, the dispute resolution platform can also be used
disputes online at https://ec.europa.eu/consumers/odr.
In this regard, we are obliged to refer you to our email address shop@pelek.eu.
We always strive to resolve any disputes arising from our contract through mutual agreement.