Complaints/dispute resolution

Czech Trade Inspection Authority, with its registered office at Štěpánska 567/15, 120 00 Prague 2, Company ID No.: 000 20 869, website: https://adr.coi.cz/cs.

European Consumer Center Slovakia, with registered office at Štefanská 567/15, 120 00 Prague 2, website

address: https://europskyspotrebitel.cz, is the contact point under Regulation (EU) No. 524/2013 of the European Parliament and

of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC)

No. 2006/2004 and Directive 2009/22/EC (Regulation on online consumer dispute resolution).

When resolving disputes between the seller and the customer arising from a sales contract, the online dispute

resolution platform at https://ec.europa.eu/consumers/odr may also be used.

In this regard, we are required to refer you to our email address info@pelek.eu.

We always try to resolve any disagreements arising from our contract by mutual agreement.