General terms and conditions
Principal Elektrik s.r.o. for the sale of goods through the online store located at pelek.eu named Principal Elektrik s.r.o.
Content
- Contact details
- Basic concepts
- Notification to customers before concluding the purchase agreement
- Process of concluding the purchase agreement
- Price of goods and payment methods
- Delivery of goods and place of performance
- Rights from defective performance
- Methods of handling and terminating complaints
- Data protection
- Force majeure
- Alternative dispute resolution
- Final provisions, including governing law and jurisdiction
1. Contact details
1.1 Operator of the online store:
Principal Elektrik s.r.o.
Registered office: Osadní 869/32, 17000 Prague, Czech Republic
Company registration number: 03402614
VAT ID: CZ03402614
Authorized representative: Sergii Kryvulia
Commercial court / trade register: Municipal Court in Prague Registration number: 231166
Business address: Peteřska nam 2, 11000 Prague,
(hereinafter referred to as "seller" or "we")
Phone: +420774242766
Email: shop@pelek.eu
Customer service: We provide customer support for our customers at the above phone number and email on working days from 9:00 AM to 5:00 PM.
2. Basic terms
2.1 These general terms and conditions (hereinafter referred to as "GTC") of the seller govern the mutual rights and obligations of the contracting parties arising in connection with or based on the purchase contract (hereinafter referred to as "purchase contract")
concluded between us and consumers or entrepreneurs (hereinafter referred to as "customer" or "you") through Principal Elektrik s.r.o. on pelek.eu.
2.2 Online store. The seller's online store (hereinafter referred to as "online store") is operated on the website pelek.eu Principal Elektrik s.r.o.
2.3 What can you purchase from us? In our online store Principal Elektrik s.r.o. you can purchase goods that we display and offer. If a license for its use is offered with the goods, then it is included as well.
2.4 Who is considered a consumer? A consumer is any natural person who concludes a purchase contract with us outside the scope of their business activity or outside the scope of their independent profession, or otherwise legally acts with us (hereinafter referred to as "consumer"). The online store is intended only for customers who are consumers. Sales to companies are not possible.
2.5 Goods with digital content. For contracts for the supply of goods with digital content, these GTC apply accordingly unless otherwise specified. Digital content refers to data created and provided in digital form.
2.6 Goods with digital elements. For contracts for the supply of physical data carriers that serve exclusively as carriers of digital content, these GTC apply accordingly unless otherwise specified. Digital content refers to data created and provided in digital form.
2.7 Collection of electrical appliances. In accordance with the obligations imposed by § 38 of Act No. 185/2001 Coll. on waste, as amended, we inform customers that old electrical appliances can be handed over for disposal free of charge at the following address: Kirilovova 181, 739 21 Paskov, .
3. Customer notification before concluding the purchase contract
3.1 Seller's authorization and control authorities. We are authorized to sell goods based on our trade license. The relevant trade office conducts trade inspections within its jurisdiction. The Office for Personal Data Protection oversees the handling of personal data. The Czech Trade Inspection Authority supervises compliance with Act No. 634/1992 Coll., on consumer protection, within a defined scope.
3.2 Illustrative character. The photographs you see on our website are for illustrative purposes only.
3.3 Additional costs. We do not charge any additional costs for telecommunications means (e.g.
if you call us at our phone number, you will only pay your regular phone call rate).
3.4 Consumers have the right to withdraw from the purchase contract without giving reasons, for at least 14 days, which begins to run no later than from the day of receipt of the goods (or the last product, partial shipment, or last piece in the case of a contract for several pieces of goods from one order, or delivery of goods in several partial shipments or pieces). The seller may provide a longer period. To comply with the deadline, it is sufficient to send a notice regarding the exercise of the right to withdraw from the contract before the expiration of this period.
3.5 Form for withdrawal from the purchase contract. To exercise your right to withdraw from the contract, you must do so in a clear manner, to our email, phone, or address, or in another way. You can use the attached sample withdrawal form from the purchase contract, but it is not your obligation.
3.6 When you do not have the option to withdraw from the purchase contract. The customer is not entitled to withdraw from the following contracts:
3.6.1 on the supply of goods that have been modified and/or created at the customer's request or for their person;
3.6.2 on the supply of goods whose price depends on fluctuations in financial markets independent of our will, which may occur during the withdrawal period from the purchase contract;
3.6.3 on the supply of goods subject to rapid spoilage, as well as goods that have been after delivery irreversibly mixed with other goods;
3.6.4 on the supply of goods in sealed packaging, which the consumer has removed from the packaging and for health protection or hygiene reasons is not suitable for return of audio or video recordings and computer programs, if the customer has violated their original packaging;
3.6.5 on accommodation, transportation of goods, rental of a means of transport, catering or leisure activities, if it is to be fulfilled by a certain date or within a certain period according to the contract;
3.6.6 on the delivery of newspapers, periodicals, or magazines, except for contracts for subscriptions for their delivery;
3.6.7 on the provision of services, if they were provided in full; in the case of performance for a fee, only if it started with the prior explicit consent of the consumer before the expiration of the withdrawal period from the contract and the entrepreneur informed the consumer before concluding the contract that by providing the performance, the right to withdraw from the contract expires;
3.6.8 on urgent repair or maintenance to be carried out at a location designated by the consumer at their explicit request; this does not apply to the performance of repairs other than those required or the delivery of goods other than spare parts necessary for the performance of the repair or maintenance;
3.6.9 on the delivery of digital content, if it was not delivered on a tangible medium and was delivered with your prior explicit consent before the expiration of the withdrawal period from the purchase agreement and we informed you before concluding the purchase agreement that in such a case you do not have the right to withdraw from the purchase agreement.
3.7 Value of the returned goods and related return costs. You bear the direct costs of returning the goods. If the value of the returned goods exceeds 990 Kč (990.01 Kč excluding shipping costs), the seller pays the return costs.
3.8 Refund of the purchase price. In the event of withdrawal from the purchase agreement within the withdrawal period, we are obliged to refund the purchase price to you (excluding additional costs if you chose a different type of delivery than the cheapest standard delivery offered by the seller), using the same payment method as when the money was received, unless we agree otherwise, no later than 14 days from the moment we receive the returned item or it is reliably proven to us that it has been sent. No fee will be charged for this refund. If we do not receive the goods back, we are entitled not to refund the purchase price.
3.9 Address for returning the goods. The return label is usually available in the user account on pelek.eu. If we did not provide a return label, please use this address to send the goods: Kirilovova 181, 739 21 Paskov. Alternatively, please contact us via email shop@pelek.eu or phone number 601548120 to ensure your rights to return the goods and to agree on an individual procedure.
3.10 Gift. If a gift is provided to the customer along with the goods, the gift agreement between us and the customer is concluded with a resolutory condition that if the customer withdraws from the purchase agreement or if we do so, the gift agreement regarding such a gift becomes ineffective and the customer is obliged to return the provided gift along with the goods.
4. Process of concluding the purchase contract
4.1 Creating an order. The customer can select one or more products by adding them to the virtual shopping cart, where the customer can view the selected products, change their quantity, or remove them from the cart. By pressing the “Checkout” button, the customer is prompted to enter information regarding shipping and select a payment method. Before completing the order, the customer is allowed to review and change the data they entered into the order, including customer data. By clicking the “Order binding for payment” button, the order process is completed and the purchase contract is concluded.
4.2 Agreement to the GTC. By submitting the order, you confirm that you have familiarized yourself with and agree to these GTC and our personal data processing policies.
4.3 Consent of the legal representative for a minor customer. If a minor customer is shopping in our online store, prior consent from their legal representative is required.
4.4 Product characteristics. The customer is obliged to familiarize themselves with the characteristics, type, and recommended method of use of the goods before completing the order. By placing the order, the customer confirms that they have familiarized themselves with this information and that they understand it.
4.5 Order confirmation. The seller confirms the receipt of the customer's order by sending the customer an order confirmation via email. This order confirmation serves only to inform the customer that the order has been received and will be processed no later than 2 working days from the customer's order. The purchase contract is already concluded at the moment the button “Order binding for payment” is pressed.
4.6 Contract language. The contract language is Czech.
4.7 Obligations arising from the purchase contract. By concluding the purchase contract, we undertake to deliver the purchased goods and allow you to acquire ownership rights to the goods. By concluding the purchase contract, you undertake to accept the goods and pay us the price of the goods.
4.8 Copies of the GTC and the withdrawal form from the purchase contract. The customer will receive a copy of the concluded purchase contract, i.e. the current wording of these GTC. The consumer customer will also receive a form for withdrawal from the purchase contract within the statutory period.
5. Product price and payment methods
5.1 Price. All product prices are listed in Czech crowns (CZK) and include VAT.
5.2 Payment options. Methods of payment for the price of the goods and any costs associated with the delivery of the goods can also be found on the seller's description page. We reserve the right not to offer the customer a partial payment method in individual cases. The customer has the option:
5.2.1 PayPal (The customer is redirected to PayPal, where they will pay the purchase price from their PayPal account in accordance with the terms of use of PayPal, available at https://www.paypal.com)
5.2.2 Payment by card
5.2.3 Payment by bank transfer or instant bank transfer
5.2.4 Apple Pay, Google Pay
5.3 Unrealistic price of goods. In the case of displaying an unrealistic price of 0 Kč or displaying a highly non-market price, where a non-market price is considered to be a price below our purchase price, we reserve the right to remove this item from your proposal to conclude the purchase contract. You will be informed of this at your email.
5.4 Invoice format. We agree that invoices will be sent electronically, to your email.
5.5 Full payment of the purchase price. We reserve the right of ownership to the goods for customers until the full payment of the purchase price according to the relevant purchase contract.
6. Delivery of goods and place of performance
6.1 Delivery of goods. The goods will be delivered within the delivery period specified for the given type of goods. We always commit to deliver the goods no later than within 30 days. You will be informed of any changes in the time
you will always be informed about the delivery. Along with the purchase price, you are obliged to pay us any costs associated with packaging and delivery of the goods in the agreed amount, as well as a surcharge for the chosen payment method. Unless explicitly stated otherwise, the purchase price also includes costs associated with the delivery of the goods. Before concluding the purchase contract, you will be informed about the final price including packaging and shipping costs.
6.2 Delivery address. The goods are delivered to the address specified by the customer in the order.
6.3 Method of transport. The customer can choose the method of transporting the goods to any address specified in the order.
6.4 Repeated delivery and associated costs. In the event that it is necessary to deliver the goods repeatedly or in a manner other than specified in the order for reasons on your part, you are obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with another method of delivery.
6.5 Receipt of goods. The moment the goods are received by the customer, the risk of damage and accidental deterioration of the quality of the purchased goods passes to the customer. If the customer was to receive the goods from the carrier, it passes
the danger of accidental destruction and accidental deterioration of the quality of the purchased goods to the customer at the moment when they were allowed to dispose of the goods, but not earlier than at the specified delivery time.
6.6 Customer's obligation upon receipt of the goods. Upon receipt of the goods, you are obliged to check them and ensure their properties (especially whether you received the correct type of goods, whether the goods have the agreed quality, whether the goods in their packaging contain everything that they should according to the instructions). In case of visible damage to the shipment by the carrier, the customer is obliged not to accept such a shipment from the carrier at all. We are not responsible for damages caused by the carrier or for delayed delivery of the goods, regardless of whether the delay was caused for any reason.
6.7 Damage that may occur to the seller due to non-acceptance of the goods. If the consumer customer does not accept the goods upon delivery by the carrier, the goods are subsequently returned to the Seller, and at the same time, the consumer customer does not withdraw from the purchase contract within 14 days of the unsuccessful delivery of the goods, the seller is entitled to demand from the customer the costs charged by the carrier for returning the goods to the seller. This cost represents damage to the seller caused by the violation of the customer's legal obligations.
7. Rights from defective performance
7.1 Defective performance. This part of the GTC applies to the regulation of rights and obligations when asserting rights from defective performance in the sale of goods between us as the seller and the customer as the buyer.
7.2 When to complain about defective goods. You are obliged to assert (complain about) defects in the goods without unnecessary delay after the defect appears. Otherwise, the court would not grant you the right to defective performance. You are entitled to assert a defect that occurs in consumer goods, within 24 months from the receipt of these goods. This does not apply to goods for which the period during which the goods can be used is stated on the packaging, label, in the manual attached to the goods, or in advertising in accordance with other legal regulations. The provisions on quality warranty (contractual warranty) apply here.
7.3 What will happen after 24 months? After the expiration of 24 months, it is no longer possible to assert defects in the goods. If it is possible for the given goods, this period is extended by the time during which you could not use the goods because they were in the process of a justified complaint. Although we strive to handle complaints to your satisfaction, some goods need to be handled according to the instructions on the packaging/label/in the accompanying information – otherwise, they may be damaged.
7.4 Contractual warranty. If a voluntary contractual warranty longer than 24 months from the receipt of the goods was guaranteed for the given goods, you will be able to assert defects in the goods for this period. The period is extended by the time during which you could not use the goods because they were in the process of a justified complaint.
7.5 Assumption that the goods are defective. If a defect appears within 12 months of receipt of the goods, it is assumed that the goods were defective at the time of receipt, unless we prove otherwise.
7.6 For which defects are we not responsible? We are not responsible for defects in the following cases: 7.6.1 if the defect in the goods existed at the time of receipt and a discount on the purchase price was agreed for such a defect,
7.6.2 the defect occurred in the goods due to wear and tear from normal use, or it arises from the nature of the goods,
7.6.3 is caused by you and has arisen from improper storage, improper maintenance, your intervention or mechanical damage, all in conditions that do not correspond with their temperature, dustiness, humidity, other environmental influences and is thus directly specified by us or the manufacturer (usually on the product's leaflet/label), or it arises from legal regulations,
7.6.4 goods that have been modified by the customer and a defect has arisen as a result of this modification,
7.6.5 using the goods in conditions that do not correspond with their temperature, dustiness, humidity, chemical and mechanical influences of the environment, as directly specified by the seller or manufacturer, or arising from legal regulations,
7.6.6 the defect occurred due to an external event beyond our control (e.g., natural disaster).
7.7 What should I do to claim a defect in the goods? To claim rights from defects in the goods, please contact us through your user account on pelek.eu, based on that we will contact you and agree on the next steps. Alternatively, you can contact us directly at our email address.
7.8 Confirmation of receipt of the complaint. After sending the message regarding your right to make a complaint, we will contact you within 2 working days. The moment of making the complaint is considered to be the moment we receive your complaint details.
7.9 Return of the complained item to the seller. The item must be returned complete, undamaged (except for the complained defect), ideally in its original undamaged packaging so that we can adhere to proper hygiene procedures. We will take the item back at our own expense to remove the defect. We will contact you to agree on the next steps.
7.10 Confirmation. Upon receiving the complained item, you will be sent a confirmation of the receipt of the complaint and its content to the email address you provided.
8. Methods of handling and concluding a complaint
8.1 What will affect my options. You will have the right to request removal of the defect. You can choose:
8.1.1 repair of the item; 8.1.2 delivery of a new item; or
8.1.3 delivery of the missing part.
It should not be an unreasonable request on your part. If the repair of the item represents significant difficulties for us or it is not a reasonable request considering the value of the item and the significance of the defect, we will inform you. We will also proceed in the same way if we assess your request for the delivery of a new item as unreasonable considering the defect in the goods or the value of the goods.
8.2 If it is a substantial breach of the purchase contract. If the defect represents a substantial breach of the purchase contract, you will have the right to withdraw from the purchase contract or request a reasonable discount on the purchase price of the goods.
8.3 When will it be possible to request a refund of the purchase price? In some situations, it will be possible to withdraw from the purchase contract and request a refund of the purchase price. This will not be possible in a situation where the defect in the goods is not significant. What will be the situations when you can withdraw from the purchase contract and request a refund of the purchase price:
8.3.1 we refuse to remove the defect in the goods or we have not repaired this defect within a reasonable time;
8.3.2 it will be evident from our statement or from another circumstance that the defect will not be removed within a reasonable time or without significant difficulties for the buyer;
8.3.3 the defect in the goods recurs; or
8.3.4 it is a substantial breach of the purchase contract.
8.4 When will it be possible to request a reasonable discount on the purchase price of the goods? In some situations, you may further request a reasonable discount on the purchase price. This will not be possible in a situation where the defect in the goods is not significant. What will be the situations when you can request a reasonable discount on the purchase price?
8.4.1 we refuse to remove the defect in the goods or we have not repaired this defect within a reasonable time;
8.4.2 it will be evident from our statement or from another circumstance that the defect will not be removed within a reasonable time or without significant difficulties for the buyer;
8.4.3 the defect in the goods recurs; or
8.4.4 it is a substantial breach of the purchase contract.
8.5 You will inform us of the method of handling the complaint. You are obliged to inform us of which right from defective performance you have chosen, at the time of reporting the defect or without unnecessary delay after reporting the defect. You cannot change the choice made without our consent; this does not apply if you request a repair of the defect that turns out to be irreparable.
8.6 Return of the original goods. When processing a complaint by providing new goods, you are obliged to return the originally delivered goods (unless we agree otherwise). The customer cannot demand the delivery of new goods (and cannot withdraw from the purchase contract) if they cannot return the goods in the condition in which they were received. This does not apply if you have used the goods before discovering the defect or if the condition changed upon discovering the defect. Furthermore, this applies even if it is not possible to return the goods in their original condition without your fault.
8.7 When will the complaint process be closed? The complaint process is closed within 3 weeks from the exercise of rights due to defects, unless we agree otherwise.
8.8 Completion of the complaint. As the claimed goods were sent to us for complaint by the carrier, they will be automatically sent back to your address after processing, along with confirmation of the date and method of complaint resolution, including confirmation of remedy and duration of the complaint, or justification for the rejection of the complaint.
8.9 Obligation upon receipt of the claimed goods. You also have the obligation to check the completeness of the claimed goods upon receipt, in particular, that the shipment contains everything it should. Late objections will not be considered.
9. Data protection
9.1 Principles of personal data processing. More information about what personal data we process, how, for what purpose, and for how long it is processed can be found in our personal data processing policy.
10. Force majeure
10.1 What is force majeure. For the purposes of these GTC, force majeure is considered any obstacle that occurs independently of our will and prevents us from fulfilling our obligations, if it is not reasonably foreseeable that we could have avoided, overcome, or anticipated this obstacle or its consequences. Excluding effects
liability is limited only for the duration of the obstacle associated with these effects.
11. Alternative dispute resolution
11.1 Out-of-court dispute resolution. The Czech Trade Inspection Authority, located at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, website: https://adr.coi.cz/cs, is responsible for out-of-court resolution of consumer disputes arising from the purchase contract. The online dispute resolution platform available at https://ec.europa.eu/consumers/odr can be used for resolving disputes between the seller and the customer arising from the purchase contract.
11.2 European Consumer Centre Czech Republic. European Consumer Centre Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, website: https://evropskyspotrebitel.cz is the contact point according to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution).
11.3 Complaints. Before you start extrajudicial dispute resolution, we recommend contacting our email address shop@pelek.eu. We always try to resolve the dispute amicably first. Your complaints
will be processed no later than 2 working days (48 hours, this period may be extended by days of rest and public holidays that are common in the Slovak Republic).
12. Final part, including governing law and jurisdiction
12.1 Commitment to respect consumer rights. If any provision of these GTC is in conflict with legal regulations for the protection of consumers, the law takes precedence, and we commit to comply with it.
12.2 Invalid or ineffective provision of the GTC. If any provision of the GTC is invalid or ineffective, or becomes so, then instead of the invalid provisions, provisions that come as close as possible to the meaning of the invalid provision will take their place. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions.
12.3 Legal order. In the event of the existence of an international element, we agree that our legal relationship will be governed by the legal order of the Slovak Republic, excluding all provisions of conflict norms that refer to another legal order. However, this choice of law must not deprive the consumer user of the protection provided by the provisions of the legal order of the country of their habitual residence. The contracting parties agree to expressly exclude the application of the UN Convention on Contracts for the International Sale of Goods. According to Article 6(2) of the Rome I Regulation, mandatory provisions of law that would be applicable without this clause shall always apply.
12.4 Disputes and jurisdiction. The contracting parties further agree that for the resolution of any disputes arising from the purchase contract, where an international element is present, the local courts according to the location of our registered office will always have jurisdiction. This does not affect the rights of consumers under special legal regulations.
12.5 If we agree on different conditions for concluding the purchase contract. The provisions of the GTC are an indivisible part of the purchase contract. Provisions deviating from the GTC can be agreed upon in the purchase contract. Deviating agreements in the purchase contract take precedence over the provisions of the GTC.
12.6 Necessity of reading the GTC for concluding the purchase contract. Reading these GTC is voluntary, but unfortunately, it is not possible to conclude the purchase contract without reading them.
12.7 Validity of the GTC. These GTC are valid from 01.01.2024 and cancel the validity of previous terms and conditions.